FAQs

General

Are you a manufacturer or trading company?

This seems to be the most frequently asked question by global buyers. The answer is both.

We started our business in 2006 as a factory business office. At the first beginning we only export our factory's products. With the development of business, the product line becomes wider and wider. In 2017, we became a separate company independently. We spent much time selecting and developing qualified manufacturers.

During the past 15 years, we worked with many factories. Some high-pricing ones, some poor-responsibility ones, some often-delay-delivery ones... Because of this, we got BIG LOST during the past years and we met all kinds of problems.

Since then, our top principle was that we only work with the RIGHT factories no matter how big they are, as long as they can do the production in strict accordance with our rules and requirements. Then we evaluated some factories and chose the proper ones, negotiated with them, and the best part is, we invested them. So that we could have control power on manufacturing sector.

In this way, we still have good conditions (price & quality), even better than some other manufacturers.

Thanks to the support from our long-term customers, after fifteen years of development, we now have 4 core factories, one producing HVAC parts, one producing aluminum foil tape, one producing PVC tape, and one producing beam clamps.

DELIVERING QUALIFIED GOODS CONTINUOUSLY is our principle and we will always treat it seriously.

Where are you located?

Our head office is located in Ningbo city, Zhejiang province.

Our factory for HVAC parts is located in Jiaxing city, Zhejiang province.

Our factory for aluminum foil tape is located in Wuxi city, Jiangsu province.

Our factory for PVC tape is located in Ningbo city, Zhejiang province.

Our factory for beam clamps is located in Suzhou city, Jiangsu province.

What is the MOQ of each order?

Our products are low value industrial consumables, we mainly sell to business customers (B2B).

For sea/air transportation, our MOQ varies according to different products.

For some special orders, like trial order or supplementary order, the MOQ could be negotiable depending on different products.

Can you accept customized products?

Sure. We have many experts in the industry and will try to develop products according to your requirement or design artworks.

Sample

Do you provide free samples?

Usually samples (or counter samples) are free, we do not charge for them. However, we might charge courier cost or ask for customer's courier account.

We send many samples on our own account every week and month, it is a very big cost caused by this. So now we are required to ask for customer's courier account. If we can reach an order, the courier cost will be deducted from the amount of total amount. Hope you can understand and thanks for your understanding & support.

We well know when a customer asks us send samples, it means the customer has interest in the products or would like to give a chance to evaluate whether could work with. We really appreciate that and we will try to find a way to reduce the pre-order cost.

Can I request production samples before shipment?

Sure. We will send producton samples to customers and the samples are free of charge.

Payment

What are your payment terms?

Generally we accept the following two payment terms:

1) T/T Swift Transfer

For sea transportation: T/T 30% advance payment as deposit, the balance paid against B/L copy in 5 days.

For air transportation: T/T 50% advance payment as deposit, the balance paid before shipment.

2) L/C at sight

Is the beneficiary name same as your company name?

Yes, you will not get confused that have to transfer to any third-party company.

We offer two options: Transfer to our Bank of China account / Transfer to our US Bank account.

Can I pay via Paypal?

Sorry, we mainly sell goods to a business, not an individual. Usually Paypal is not acceptable for us.

Service

How long could I get replied after sending you an inquiry?

Usually within 24 hours during working days.

What communication methods do you use?

Usually we use Email, Telephone, WeChat & WhatsApp.